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What to do if you have a complaint
If you wish to register a complaint please contact your supplier or alternatively the policy Administrator, J.D. Concepts Ltd, 70 Eastbourne Road, Southport, PR8 4DU. Telephone: 0844 800 2632.
If Your complaint is one of the few that cannot be resolved You should write to:
The Managing Director, IGI Insurance Company Limited 10th Floor, Market Square House, St. James’s Street, Nottingham NG1 6FG Who will review the details of Your case and You will be kept informed of the progress. If the insurers have given You their final response and You are still
dissatisfied You may refer Your case to the Financial Ombudsman Service, an independent body that arbitrates on complaints about general insurance products.
Please note You have six months from the date of the final response in which to refer Your complaint to the Ombudsman. The contact details are:
The Financial Ombudsman, South Quay Plaza, 183 Marsh Wall, London E14 9SR Telephone No: 0845 080 1800.
Customer Compensation
IGI Insurance Company Limited is covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if the insurer is unable to meet its obligations. This depends on the type of business and the circumstances of the claim. Further information about the compensation scheme arrangements is available from the FSCS at www.FSCS.org.uk or telephone 020 78927300.
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